S91BOX Privacy Policy

S91 may collect different types of personal information according to how users access and use the Platform. This may include account, identity verification, payment and shipping information.

Account Information

Account information may include a user’s full name, email address, phone number and date of birth where required. This information may be used to create and manage the user’s Platform account.

Identity Verification Information

When identity verification is required, S91 may request an NRIC or passport, selfie verification, proof of address, or other supporting documents.

Payment Information

S91 may collect information related to transactions, including the user’s payment method, transaction history and withdrawal information.

Shipping Information

Where physical prize delivery is applicable, S91 may collect a recipient name, shipping address and contact number to support delivery.

When users access the Platform, certain technical and usage information may be collected automatically to support platform security and performance.

Device and Browser Information

Automatically collected information may include device information, browser information and IP address associated with Platform access.

Cookies and Platform Activity

S91 may also collect cookies, login records, usage activity and system logs. This information helps the Platform improve security and performance.

Under the S91BOX Privacy Policy, collected information may be used for legitimate business purposes related to account administration, transactions, security, service delivery and customer support.

Account and Identity Management

Personal information may be used to create and manage user accounts and verify user identities when verification is required.

Payments and Withdrawals

Relevant information may be used to process payments and withdrawals made through the Platform.

Physical Prize Delivery

Where a user receives a physical prize, the necessary recipient and shipping information may be used to arrange delivery.

Fraud Prevention and Platform Security

S91 may use collected information to prevent fraud and abuse and to support the security of the Platform and its users.

Platform Improvement and Notifications

Information may be used to improve S91 products and services and to send important notifications concerning the Platform.

Customer Support

User information may also be used when necessary to respond to enquiries and provide customer support through S91’s official support channels.

S91 Does Not Sell Personal Information

S91 states that it does not sell users’ personal information. Information may only be shared where necessary for the purposes described in this Privacy Policy.

Payment Service Providers

Relevant information may be shared with payment service providers where necessary to process Platform transactions.

Logistics Partners

Where physical prize delivery applies, necessary shipping information may be shared with logistics partners to complete delivery.

Identity Verification Providers

Information may be shared with identity verification providers when verification is required by the Platform.

Professional Advisers and Government Authorities

S91 may share relevant information with professional advisers or with government authorities where disclosure is required by law.

Protecting Personal Information

S91 implements reasonable technical and organizational measures designed to protect personal information from unauthorized access, misuse, alteration or disclosure.

Online Security Limitations

Although security measures are implemented, no online system can guarantee absolute security. Users should therefore also take appropriate care when managing their account information and credentials.

Subject to applicable laws, users may have certain rights relating to the personal information handled by S91. Availability of these rights depends on applicable legal requirements.

Access Personal Information

Users may request access to personal information associated with them, subject to applicable laws.

Correct Inaccurate Information

Users may request corrections where their personal information is inaccurate.

Delete Account Information

Subject to applicable laws and retention requirements, users may request the deletion of their account information.

Withdraw Marketing Consent

Users may request to withdraw consent for marketing communications where applicable.

Information Retention

Certain information may continue to be retained when required by law or where retention is necessary for legitimate business purposes.

Changes to This Privacy Policy

S91 may update this Privacy Policy from time to time to reflect changes to its privacy practices or Platform operations.

Latest Privacy Policy

The latest version of the Privacy Policy will be published on the Platform. Users can refer to the published version for the current information concerning S91’s privacy practices.

What information does S91BOX collect?

S91 may collect account information, identity verification documents where required, payment and withdrawal information, shipping details, and automatically collected technical and usage information.

Does S91BOX collect identity verification documents?

When identity verification is required, S91 may request an NRIC or passport, selfie verification, proof of address or other supporting documents.

What information is collected automatically?

S91 may automatically collect device and browser information, IP addresses, cookies, login records, usage activity and system logs.

Why does S91BOX use personal information?

Information may be used to manage accounts, process transactions and withdrawals, deliver physical prizes, verify identities, prevent fraud and abuse, improve services, send important notifications and provide customer support.

Does S91BOX sell personal information?

No. The Privacy Policy states that S91 does not sell users’ personal information.

Who may S91BOX share information with?

When necessary, information may be shared with payment service providers, logistics partners, identity verification providers, professional advisers and government authorities where required by law.

How does S91BOX protect personal information?

S91 uses reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, alteration and disclosure. However, no online system can guarantee absolute security.

Can I request access to or correction of my personal information?

Yes. Subject to applicable laws, users may request access to their personal information or request correction of inaccurate information.

Can I request deletion of my account information?

Subject to applicable laws, users may request deletion of their account information. Certain information may still be retained where required by law or for legitimate business purposes.

Can the S91BOX Privacy Policy change?

Yes. The Privacy Policy may be updated from time to time, and the latest version will be published on the Platform.

Privacy Questions and Requests

Users with questions regarding this Privacy Policy or their personal information can contact S91 Customer Support through the Platform’s official communication channels.